Is it true that some of your managers do not manage conflict very well as well as the staff / employees? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your teams is inevitable and could even be beneficial but ONLY IF it is managed according to correct conflict management principles. On this course, you will learn exactly how to handle conflict situations and difficult people.
You will learn what to do: 1. If you sometimes say to yourself "I know what I mean but I can't explain it" 2. If you believe that the conflicts may sometimes be based on a miscommunication 3. If you have to handle strong, confident characters that you find difficult to deal with 4. If you have to handle moody, emotional characters that you also find difficult 5. If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much ; or 6. If you leave it and just hope the situation will resolve itself 7. If you wait and wait and wait ....and then let rip! 8. If you are unsure when it is right and when it is NOT right, to compromise If any of the above descriptions fit you, then the course will be a benefit.
Benefits of this Conflict Management Course 1. You will feel more confident during all conflict situations. 2. You will get the best possible result from the situation with the minimum fuss, in the shortest possible time. 3. You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation. 4. You will feel happy to handle conflict situations involving even the most difficult people.
IPPS Conflict ManagmentTraining Course
Conflict management course agenda AM Resolving conflicts based on poor communication 1. The need to act from professional principles not by your feelings or mood 2. The need for clear communication 3. How to define your meaning and avoid miscommunication 4. Focus on what CAN BE DONE, not on what cannot be done 5. Distinguish between legitimate criticism and cynicism 6. How to improve your listening skills PM Resolving conflicts based on poor behaviour 1. Remember to let them save face 2. How to use factual language, NOT emotionalised, highly charged language 3. Always prepare your message in advance 4. Always give them a specific "way out" of the conflict situation 5. Distinguish between "reasons" and "excuses" for not doing something 6. Learn when to compromise and when not to 7. Watch the body language and listen for the voice tone 8. Keep control of yourself.
Price The communication skills training course costs only £300 per delegate per course. For this price we provide: • Full days training • Tea, coffee and cakes • Full course notes